Announcements and Updates
If you are interested in seeing the collection in person, we are popping up at CUESA's Ferry Building Farmers Market on December 12, 2020 from 8am to 2pm.
Frequently Asked Questions
How can I ensure my Loyale linen lasts? We recommend washing your linens in cold water and air dry them. Avoid washing our linens in hot water, using bleach or putting it in the dryer, as these create significant wear and tear over time, as well as potential shrinkage and loss of vivid colors.
Does Loyale offer a bulk gifting program for clients? Yes. If you’re a real estate agent, law firm, indie tech company, etc. looking for turnkey, high quality holiday gifts, please contact us about our customizable gift options. We do the work so you don’t have to...Loyale offers gift wrapping, signature greeting cards and trackable shipping. Please contact us to learn more.
Return and Exchanges
If for some reason your Loyale purchase does not meet your expectations, no worries, please read below for our exchange and return policies. If you have any order questions or comments, please email email@example.com and an associate will get back to you within 1 to 2 business days.
Holiday Return Policy
We offer an extended return date range for the gift giving season. Any items purchased between November 25th and December 23rd may be returned for a full refund with a credit being issued to the original card used until January 10th. The below return policies apply.
We do not process direct exchanges, so if you’d like a different color or style, please order your desired item through our website as a new order.
Returns + Refunds
Loyale purchases may be returned for a refund within 7 business days of the delivery date.
For a refund all goods must be:
- in resalable condition: not used, altered or washed
- folded and shipped in a secure form of packaging
If these steps are not followed, we cannot guarantee a full refund.
All return shipping costs are your responsibility unless the item has been damaged before or during delivery or there has been some other mistake by our account.
We cannot take responsibility for items returned to us without prior notification and/or items that are returned with a shipping option where you cannot track the package.
If you return items from a Linen Gift Package order, we are unable to refund the $11 add-on cost that covers the wrapping paper, stickers, twine, greeting card and shipping fee. Thank you for your understanding.
Email us at firstname.lastname@example.org
State why you are returning the purchase by specifying one of the following reasons:
Don’t like fabric
Don’t like the color
Not as expected
Incorrect item sent
Other (please note the issue)
Mail your package to the below address with tracking to ensure delivery:
5758 Geary Blvd. #164
San Francisco, CA 94121
Returns can take up to 8 to 10 business days to reach our facility depending on your location.
Loyale will issue a refund in the form of the original payment. Credits will be processed within 5 business days, but may not appear on your statement for 1 to 2 billing cycles depending on the credit card company.
We accept PayPal, as well as credit and debit cards.